Privacy policy

Introduction

Welcome to Tablevex. Protecting your privacy and safeguarding your personal information are top priorities for us. This Privacy Policy explains how Tablevex collects, uses, stores, processes, shares, and protects your information when you visit our website, place orders, interact with customer support, subscribe to communications, or use our services. By accessing or using the website operated by Tablevex, you acknowledge and agree to the practices described in this Privacy Policy. We encourage you to review this policy carefully to understand how your personal information is handled and protected.

This Privacy Policy is designed to comply with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), as well as privacy regulations in other states. If you are a California resident or reside in another state with specific privacy rights, please see the dedicated sections below explaining your rights and how to exercise them.

Store Information and Contact

This Privacy Policy applies to all products, services, website activities, and customer interactions associated with Tablevex. If you have questions, concerns, or requests regarding privacy, data protection, or your personal information, you may contact us using the following official contact information:

Store Name: Tablevex
Email: content@tablevex.shop
Phone: +1 (505) 646-1217
Address: 115-62 230th St, Adel, IA 50003, United States
Website: tablevex.myshopify.com

For privacy-specific requests, including requests to access, delete, or correct your personal information, or to exercise your California consumer rights, please use the contact information above and clearly mark your communication as a "Privacy Request."

Information We Collect

Tablevex collects personal information directly from you as well as automatically through your interactions with our website. The categories of information we collect include:

Personal Information You Provide

When you place an order, create an account, contact customer support, subscribe to our newsletter, participate in promotions, or engage with our website, you may voluntarily provide the following types of personal information:

  • Identifiers: Name, email address, phone number, billing address, shipping address, and account username.
  • Payment Information: Billing details necessary to process transactions. Payment card information is collected and processed securely by our third-party payment processors; we do not store complete credit card numbers on our own servers.
  • Order and Transaction Data: Purchase history, order details, product preferences, items in your shopping cart, and transaction records.
  • Communications: Messages, inquiries, feedback, reviews, and other content you submit through customer support, contact forms, emails, or surveys.
  • Marketing Preferences: Communication preferences, subscription choices, and consent records for promotional emails and newsletters.

Information Collected Automatically

When you visit our website, certain technical and usage information is collected automatically through cookies, analytics tools, server logs, and similar tracking technologies. This information may include:

  • Device and Browser Information: IP address, browser type and version, operating system, device type, screen resolution, and device identifiers.
  • Usage Data: Pages viewed, products browsed, links clicked, time spent on pages, referral sources (the website or search engine that directed you to us), session duration, and browsing patterns.
  • Location Data: Approximate geographic location inferred from your IP address.
  • Cookies and Tracking Identifiers: Unique identifiers stored by cookies, web beacons, pixels, and similar technologies to recognize your device and maintain session continuity.

Information from Third Parties

We may receive limited information from third-party service providers, such as analytics platforms, payment processors, shipping carriers, and marketing partners, to supplement the data we collect directly and improve our services.

How We Use Your Personal Information

Tablevex uses the personal information we collect for the following business and commercial purposes:

Order Fulfillment and Processing

We use your information to process and complete your orders, verify payment authorization, prepare shipments, coordinate deliveries with carriers, provide order confirmations and shipping updates, handle returns and exchanges in accordance with our 30-day return policy, and respond to inquiries about your orders.

Customer Service and Support

We use your contact information and communication history to respond to your questions, resolve issues, provide technical support, process requests, and communicate with you about your account and our services.

Website Functionality and Improvement

We use automatically collected data and usage information to operate, maintain, and improve our website; personalize your browsing and shopping experience; remember your preferences and settings; maintain shopping cart functionality; analyze website performance and traffic patterns; troubleshoot technical issues; and enhance site security.

Marketing and Communications

With your consent where required, we use your contact information to send promotional emails, newsletters, product announcements, special offers, and other marketing communications. You may opt out of promotional communications at any time by following the unsubscribe link in our emails or contacting us directly. We will continue to send transactional and service-related messages (such as order confirmations and shipping notifications) regardless of your marketing preferences.

Fraud Prevention and Security

We use your information to detect, investigate, and prevent fraudulent transactions, unauthorized access, security breaches, and other illegal or prohibited activities, and to protect the rights, property, and safety of Tablevex, our customers, and others.

Legal Compliance and Obligations

We use and retain your information as necessary to comply with applicable laws, regulations, legal processes, and government requests; enforce our Terms of Service and other policies; and defend our legal rights in disputes and litigation.

Analytics and Business Insights

We use aggregated and anonymized data to analyze customer behavior, market trends, and business performance; conduct research and development; and make informed decisions about our products, services, and operations.

How We Share Your Personal Information

Tablevex does not sell your personal information to third parties for their own marketing purposes. However, we share your information with the following categories of third-party service providers and partners to operate our business and provide our services:

E-Commerce and Hosting Platform

Our website is hosted on Shopify, a third-party e-commerce platform. Shopify processes and stores customer data, order information, and website content on our behalf. Shopify's use of your information is governed by its own privacy policy, available at https://www.shopify.com/legal/privacy.

Payment Processors

We use authorized third-party payment processors to handle credit card transactions and other payment methods securely. These processors collect and process payment information according to industry standards (including PCI-DSS compliance) and their own privacy practices. We do not store complete payment card numbers on our servers.

Shipping and Fulfillment Partners

We share your name, shipping address, contact information, and order details with shipping carriers and fulfillment partners (such as USPS, UPS, FedEx, or other logistics providers) to deliver your orders. Our standard delivery time is 3-5 working days, and shipping within the United States is free of charge.

Analytics and Advertising Services

We use third-party analytics providers (such as Google Analytics) to collect and analyze website usage data, traffic sources, and user behavior. These services may use cookies and similar technologies to track your activity across websites and over time. We may also work with advertising networks and marketing platforms (such as Google Ads, Facebook/Meta, or email marketing services) to deliver targeted advertisements and measure campaign performance. Some of these activities may constitute "sharing" or "selling" under California law; see the "Do Not Sell or Share My Personal Information" section below for opt-out options.

Customer Support and Communication Tools

We may use third-party customer service platforms, email providers, and communication tools to manage customer inquiries, provide support, and send transactional and marketing messages.

Other Service Providers

We may share information with other trusted service providers who perform functions on our behalf, such as data storage, security services, fraud prevention, legal and accounting services, and business consulting. These providers are contractually obligated to use your information only as necessary to provide their services to us and to protect your information appropriately.

Business Transfers

If Tablevex is involved in a merger, acquisition, sale of assets, bankruptcy, or other business transaction, your personal information may be transferred to the successor entity or third party as part of that transaction.

Legal Requirements and Protection

We may disclose your information when required by law, regulation, legal process, or government request; to enforce our policies and terms; to protect our rights, property, or safety or those of others; or in connection with fraud prevention, security investigations, or legal proceedings.

Cookies and Tracking Technologies

Tablevex uses cookies, web beacons, pixels, and similar tracking technologies to enhance your experience, maintain website functionality, remember your preferences, and collect usage data. Cookies are small text files stored on your device that allow our website to recognize you and remember information about your visit.

Types of Cookies We Use

  • Essential Cookies: Necessary for the website to function properly, including shopping cart functionality, checkout processes, account login, and security features. These cookies cannot be disabled without affecting core website operations.
  • Performance and Analytics Cookies: Collect information about how you use our website, such as pages visited, time spent, and errors encountered. This data helps us improve website performance and user experience. These cookies are often provided by third-party analytics services like Google Analytics.
  • Functional Cookies: Remember your preferences and settings, such as language, region, and display options, to personalize your experience.
  • Advertising and Marketing Cookies: Track your activity across websites to deliver targeted advertisements, measure ad performance, and build user profiles for marketing purposes. These cookies may be set by us or by third-party advertising networks.

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies, although disabling essential cookies may limit your ability to use certain website features (such as adding items to your cart or completing checkout). Disabling analytics or advertising cookies will not prevent you from using the website but may result in a less personalized experience.

To opt out of interest-based advertising and tracking by participating ad networks, you may visit the Digital Advertising Alliance's opt-out page at www.aboutads.info/choices or the Network Advertising Initiative's opt-out page at www.networkadvertising.org/choices. For Google Analytics, you can install the Google Analytics Opt-Out Browser Add-On available at https://tools.google.com/dlpage/gaoptout.

Do Not Track Signals

Some browsers offer "Do Not Track" (DNT) signals. Currently, there is no universal standard for recognizing or responding to DNT signals, and our website does not respond to DNT requests. However, you can manage cookies and tracking as described above.

Your Privacy Rights Under California Law (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) provide you with specific rights regarding your personal information. This section explains your California privacy rights and how to exercise them.

Categories of Personal Information Collected

In the preceding 12 months, Tablevex has collected the following categories of personal information from California consumers:

  • Identifiers: Name, email address, phone number, postal address, IP address, account username, and unique online identifiers.
  • Commercial Information: Purchase history, order details, transaction records, product preferences, and shopping behavior.
  • Financial Information: Payment card details and billing information (processed by third-party payment processors).
  • Internet or Network Activity: Browsing history, search history, pages viewed, links clicked, and interactions with our website and advertisements.
  • Geolocation Data: Approximate location inferred from IP address.
  • Inferences: Profiles and preferences derived from your activity and interactions to personalize content and offers.

Sources of Personal Information

We collect personal information directly from you (through orders, account registration, and communications), automatically from your device (through cookies and tracking technologies), and from third-party service providers (such as analytics and advertising partners).

Business and Commercial Purposes

We use personal information for the purposes described in the "How We Use Your Personal Information" section above, including order fulfillment, customer service, website functionality, marketing, fraud prevention, legal compliance, and analytics.

Categories of Third Parties with Whom We Share Information

We share personal information with the categories of third parties described in the "How We Share Your Personal Information" section above, including e-commerce platforms (Shopify), payment processors, shipping carriers, analytics providers, advertising networks, and other service providers.

Right to Know

You have the right to request that Tablevex disclose the following information about our collection and use of your personal information over the past 12 months:

  • The categories of personal information we collected about you.
  • The categories of sources from which we collected your personal information.
  • The business or commercial purposes for collecting or sharing your personal information.
  • The categories of third parties with whom we shared your personal information.
  • The specific pieces of personal information we collected about you.

Right to Delete

You have the right to request that Tablevex delete the personal information we have collected from you, subject to certain legal exceptions. We may retain certain information as permitted or required by law, such as to complete transactions, detect fraud and security incidents, comply with legal obligations, or exercise our legal rights.

Right to Correct

You have the right to request that Tablevex correct inaccurate personal information we maintain about you. If you believe any information we hold is incorrect, please submit a correction request and provide supporting details.

Right to Opt Out of Sale or Sharing

California law defines "sale" broadly to include sharing personal information with third parties in exchange for valuable consideration, and "sharing