Refund policy

Return Window

Tablevex accepts returns within 30 days from the date the order is delivered. This return window is Tablevex's own policy; United States federal law does not provide a statutory cooling-off period for most online sales. Return requests submitted after the 30-day period has expired may not qualify for refunds, exchanges, or replacements. We encourage all customers to inspect products promptly upon delivery to verify proper condition and ensure satisfaction with the order.

Eligibility and Item Condition Requirements

To qualify for a return, products must remain in their original condition, including original packaging, manuals, accessories, labels, and all included components whenever possible. Items showing signs of intentional damage, misuse, improper handling, unauthorized modification, or excessive wear may not qualify for refunds or exchanges. Tablevex reserves the right to inspect all returned items before approving refunds, replacements, or exchanges. Products damaged during return shipping due to inadequate packaging may result in delayed processing, reduced refund amounts, or denial of the return request.

How to Start a Return

To initiate a return, please contact Tablevex using the contact information below and provide your full name, order number, reason for return, and any additional relevant details. For damaged, defective, or incorrect items, you may be asked to provide photographs of the product, packaging, and shipping labels to help us verify the issue and expedite resolution.

Email: content@tablevex.shop
Phone: 5056461217
Contact Page: https://tablevex.myshopify.com/pages/contact

Our support team will review your request and provide further instructions, including the return address and any applicable prepaid return shipping labels or return authorization details.

Return Address

Once your return request has been approved, you will receive specific return instructions. Please send returns to the address provided in your return authorization. Do not return items without prior approval, as unsolicited returns may not be processed.

Tablevex
115-62 230th St
Adel, 50003
United States

Return Shipping Costs

Customers located within the United States are eligible for free return shipping on approved returns. Once your return request has been reviewed and approved, Tablevex may provide prepaid return shipping labels or detailed return instructions depending on the situation. Please follow all provided instructions carefully to ensure your returned product qualifies for free return shipping services. Returns made without following the approved process may not be eligible for free shipping.

Return Packaging Requirements

You are responsible for securely packaging returned items to reduce the risk of damage during transit. Returned products should include original packaging materials, manuals, accessories, labels, and all included components whenever possible. Use adequate cushioning and protective materials to prevent damage. Items damaged during return shipping due to inadequate packaging may result in delayed processing, reduced refund amounts, or denial of the return.

Refund Method and Timing

Once your returned item is received and inspected, Tablevex will process your refund to the original payment method used at checkout. Refunds are typically issued within a reasonable time after the returned product has been verified and approved, generally within 5 to 10 business days. Depending on your financial institution, it may take additional time for the refund to appear in your account. You will receive email confirmation once your refund has been processed.

All prices shown on our website are exclusive of tax; applicable sales tax is calculated and added at checkout based on the shipping destination. Refunds will include any sales tax paid on the returned item(s).

Restocking Fees

Tablevex does not charge restocking fees for approved returns submitted within the eligible 30-day return period. Customers returning qualifying products will not be required to pay additional processing or restocking charges. Our goal is to maintain a fair, transparent, and customer-friendly return process for all customers throughout the United States.

Non-Returnable Items

Tablevex does not classify products as final sale or non-returnable unless clearly stated on the product page before purchase. Products not specifically identified as non-returnable or final sale may qualify for returns according to the conditions outlined in this policy. Certain items may be ineligible for return due to hygiene, safety, or other practical reasons; any such restrictions will be clearly disclosed on the product page prior to purchase.

Exchanges

If you wish to exchange a product for a different size, color, or model, please contact Tablevex at content@tablevex.shop or 5056461217. Depending on inventory availability and your preference, our support team will assist you with the exchange process. Exchanges are subject to product availability. If the desired replacement item is unavailable, you may opt for a refund or store credit instead.

Damaged, Defective, or Incorrect Items

Customers who receive damaged, defective, incomplete, malfunctioning, or incorrect products should contact Tablevex immediately after delivery. You may be required to provide photographs of the item, external packaging, shipping labels, and a detailed explanation of the issue for verification purposes. There is no cost to the customer for returns of damaged, defective, or incorrect items; Tablevex will cover all return shipping expenses and provide resolution at no charge.

Depending on the circumstances, eligible customers may receive a replacement product, exchange, partial refund, store credit, or full refund. Our support team will work with you to determine the best resolution based on your situation and preferences.

Order Cancellation

If you wish to cancel an order before it has shipped, please contact Tablevex immediately at content@tablevex.shop or 5056461217. We will make every reasonable effort to cancel your order and issue a full refund if the cancellation request is received before the order enters our shipping process. Once an order has been dispatched (typically within 3-5 working days), it cannot be cancelled, but you may return the item upon delivery in accordance with this Return and Refund Policy.

Delivery Time and Shipping

Orders are typically delivered within 3-5 working days. Shipping within the United States is free; there are no shipping costs charged to customers. The 30-day return window begins on the date the order is delivered, not the date of purchase.

Contact Information

For return requests, refund inquiries, damaged items, exchanges, or general support, please contact Tablevex using the details below:

Store Name: Tablevex
Email: content@tablevex.shop
Phone: 5056461217
Address: 115-62 230th St, Adel, 50003, United States
Contact Page: https://tablevex.myshopify.com/pages/contact

Policy Updates

Tablevex reserves the right to update, modify, or revise this Return and Refund Policy at any time to reflect changes in our practices, legal requirements, or business operations. Any changes will be posted on this page, and the updated policy will apply to all purchases made after the revision date. We encourage customers to review this policy periodically to stay informed of any updates.

Governing Law and Compliance

This Return and Refund Policy is governed by and construed in accordance with applicable United States federal and state law, including the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) where applicable. Tablevex is committed to transparency, fairness, and compliance with all applicable consumer protection regulations.

By placing an order through Tablevex, you acknowledge that you have read, understood, and agree to comply with the terms outlined in this Return and Refund Policy.