Shipping policy

Shipping Destinations

Tablevex currently ships to addresses throughout the United States. We are pleased to serve customers in all 50 states, including Alaska and Hawaii. Shipping availability may vary depending on destination accessibility, carrier service areas, operational restrictions, or product-specific limitations. Certain remote locations, military addresses (APO/FPO/DPO), or areas with restricted carrier access may require additional verification or may experience extended delivery times. If you have questions regarding shipping availability to a specific location, please contact us at content@tablevex.shop or call 505-646-1217 before placing your order.

Order Processing and Handling Time

All orders placed through Tablevex are processed within 1 to 2 business days after successful payment verification. Order processing includes payment confirmation, inventory preparation, quality inspection, careful packaging, and coordination with our shipping carriers. Orders are not processed on weekends or major United States federal holidays, including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. Business days are Monday through Friday, excluding the holidays listed above.

During periods of high order volume—such as holiday shopping seasons, promotional campaigns, or special sales events—processing times may be extended slightly beyond the standard 1–2 business days. We will make every effort to ship your order as quickly as possible and appreciate your patience during these busy periods. If you have concerns about processing time for a specific order, please reach out to us at content@tablevex.shop or 505-646-1217.

Delivery Estimates and Timelines

Standard shipping delivery within the United States is estimated at 3 to 5 business days after your order has been processed and shipped from our facility. This delivery estimate begins once the package has been picked up by the carrier and does not include the 1–2 business day processing period. Total time from order placement to delivery will generally be 4 to 7 business days under normal conditions.

Please note that delivery estimates are approximations and are not guaranteed. Actual delivery times may vary depending on several factors, including but not limited to:

Your shipping destination and geographic location within the United States
Shipping carrier operational schedules and service performance
Weather conditions, natural disasters, or other environmental factors
High shipping volumes during peak seasons or holidays
Carrier delays due to transportation disruptions, labor actions, or other unforeseen events
Delivery address accessibility and carrier route efficiency

Delivery dates provided at checkout or in shipping notifications are estimates only. While we work closely with our carriers to ensure timely delivery, Tablevex cannot be held responsible for delays caused by circumstances beyond our reasonable control. If your order has not arrived within the estimated delivery window, please contact us at content@tablevex.shop so we can assist you in tracking your shipment.

Shipping Rates and Free Shipping

Tablevex is pleased to offer free standard shipping on all orders shipped within the United States. There are no minimum purchase requirements, and no shipping fees will be added at checkout for domestic orders. This free shipping offer applies to our standard delivery method (3–5 business days) and covers the full cost of shipment to your specified address.

We reserve the right to modify, suspend, or discontinue free shipping offers at any time without prior notice. Any changes to our shipping policy will be reflected on this page, and we encourage customers to review this Shipping Policy periodically for updates. Promotional shipping offers, expedited shipping options, or special delivery services may be introduced from time to time and will be communicated through our website or marketing channels.

Shipping Carriers and Methods

Tablevex partners with reliable, nationally recognized shipping carriers to ensure safe and efficient delivery of your orders. Depending on product type, order size, shipping destination, inventory location, and operational requirements, we may utilize services from carriers such as USPS (United States Postal Service), UPS (United Parcel Service), FedEx, or other reputable logistics providers. The selection of carrier and shipping method is determined at our discretion to optimize delivery speed, package safety, and cost-effectiveness.

We do not currently offer customers the ability to select a specific carrier or request a particular shipping method at checkout. Our fulfillment team will choose the most appropriate carrier based on the factors listed above. If you have special delivery requirements or concerns about a specific carrier, please contact us at content@tablevex.shop or 505-646-1217 prior to placing your order, and we will do our best to accommodate your request where feasible.

Shipment Confirmation and Tracking

Once your order has been processed and handed over to our shipping carrier, you will receive a shipment confirmation email at the email address you provided during checkout. This confirmation email will include:

Your order number and summary of items shipped
The name of the shipping carrier handling your package
A tracking number (when available) to monitor your shipment's progress
An estimated delivery date based on carrier information

Tracking information is provided directly by the shipping carrier and may not be immediately visible in the carrier's system. It can take up to 24 hours after shipment for tracking details to become active and updated. Once the carrier scans your package at their facility or during transit, tracking updates will begin to appear, showing the package's location and expected delivery date.

You may track your shipment by visiting the carrier's website and entering the tracking number provided in your shipment confirmation email. If you experience difficulties accessing tracking information, or if tracking has not updated within 48 hours of receiving your shipment confirmation, please contact us at content@tablevex.shop, and we will investigate the status of your package.

Split Shipments and Multiple Packages

In some cases, items within a single order may be shipped separately due to inventory availability, warehouse location, product size, or fulfillment efficiency. If your order is split into multiple shipments, you will receive separate shipment confirmation emails for each package, each containing its own tracking number and delivery estimate. There is no additional charge for split shipments—all packages are shipped at no cost to you under our free shipping policy.

Split shipments may arrive on different days depending on carrier routes and origin locations. We appreciate your understanding and patience if your order arrives in multiple deliveries. If you have questions about why your order was split or when you can expect a particular item, please reach out to us at content@tablevex.shop or 505-646-1217.

Incorrect or Incomplete Shipping Address

Customers are solely responsible for providing complete, accurate, and current shipping information at the time of checkout. Please carefully review your shipping address—including street number, apartment or suite number, city, state, and ZIP code—before submitting your order. Tablevex cannot be held responsible for delivery delays, failed deliveries, lost packages, returned shipments, or additional carrier fees resulting from incorrect, incomplete, or undeliverable addresses provided by the customer.

If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment. Depending on the circumstances and carrier policies, additional shipping charges may apply for re-delivery. To avoid delays and ensure successful delivery, please double-check all address details during checkout.

Address Changes After Order Placement

If you need to change your shipping address after placing an order, please contact us immediately at content@tablevex.shop or 505-646-1217. We will make every effort to update your address; however, address changes cannot be guaranteed once an order has entered the processing or fulfillment stage. If your order has already been shipped, we may be unable to redirect the package, and you may need to work directly with the carrier or arrange for reshipment at additional cost.

To ensure the best chance of a successful address update, please contact us as soon as possible after placing your order. The sooner we are notified, the more likely we can accommodate your request before the package is dispatched.

Delivery Delays and Unforeseen Circumstances

While we strive to meet all delivery estimates, delays may occasionally occur due to factors beyond our control. Common causes of shipping delays include:

Severe weather conditions such as storms, snow, hurricanes, or floods
Natural disasters, fires, or other environmental emergencies
Carrier operational disruptions, including equipment failure or staffing shortages
High shipping volumes during peak seasons, holidays, or promotional events
Transportation strikes, labor disputes, or changes in carrier service
Customs or regulatory inspections (if applicable to certain shipments)
Incorrect or incomplete address information provided by the customer
Delivery access issues, such as gated communities, restricted areas, or unattended addresses

Tablevex is not liable for delays caused by circumstances beyond our reasonable control. However, we are committed to assisting you in resolving any delivery issues. If your package is significantly delayed or has not arrived within a reasonable timeframe beyond the estimated delivery window, please contact us at content@tablevex.shop, and we will work with the carrier to locate your shipment and provide an updated delivery estimate.

Lost, Stolen, or Damaged Packages

Lost or Missing Packages

If your tracking information indicates that your package was delivered but you have not received it, please take the following steps:

Check around your delivery location, including porches, side doors, garages, or mailroom areas
Ask neighbors, household members, or building management if they accepted the package on your behalf
Review any delivery instructions or notes left by the carrier
Check with your local post office or carrier facility if the package was marked as delivered to a carrier location

If you are unable to locate your package after taking these steps, please contact us at content@tablevex.shop or 505-646-1217 within 7 days of the delivery date shown in tracking. We will open an investigation with the carrier and work to resolve the issue. Depending on the outcome of the investigation, we may offer a replacement shipment or refund in accordance with our policies and carrier findings.

Tablevex is not responsible for packages stolen after confirmed delivery by the carrier (often referred to as "porch piracy"). However, we will do our best to assist you in filing a claim or report with the carrier and local authorities if theft is suspected.

Damaged Packages

If your package arrives visibly damaged, or if the contents are damaged upon opening, please take the following actions immediately:

Do not discard the packaging materials, box, or damaged items
Take clear photographs of the exterior packaging, showing any visible damage
Take photographs of the damaged product(s) and any internal packaging
Note any details about the condition of the shipment upon delivery
Contact us at content@tablevex.shop within 48 hours of delivery, providing your order number, tracking number, and photographs of the damage

We will review your damage claim promptly and work with you to arrange a replacement, refund, or other resolution as appropriate. In some cases, we may need to file a claim with the shipping carrier, which may require additional documentation or inspection. Retaining the damaged packaging and product will help expedite the claims process.

Customer Responsibilities at Delivery

Customers or their authorized recipients are responsible for being available to receive deliveries or ensuring a safe delivery location is accessible. Many carriers will leave packages at the delivery address without requiring a signature unless signature confirmation has been specifically requested or required for high-value items. If you will not be available to receive a package, consider:

Providing delivery instructions in the "special instructions" field at checkout (e.g., "leave at side door")
Arranging for a neighbor, family member, or building manager to accept delivery
Using the carrier's tracking system to request package hold at a local facility for pickup

Tablevex is not responsible for packages left unattended at the delivery address per the customer's delivery instructions or standard carrier practices. We encourage customers to track their shipments and make arrangements to secure packages upon delivery.

Undeliverable Packages and Returns to Sender

If a package cannot be delivered due to an incorrect address, repeated delivery failures, refusal of delivery, or other undeliverable conditions, the carrier will typically return the package to Tablevex. Once we receive the returned package, we will contact you at the email address associated with your order to discuss resolution options, which may include:

Reshipment to a corrected or alternate address (additional shipping charges may apply)
Refund of the purchase price minus any applicable restocking fees or return shipping costs incurred by Tablevex
Order cancellation if no resolution can be reached

Please respond promptly to our communication regarding undeliverable packages to avoid delays in resolving your order. If we do not receive a response within 14 days, we may process a refund and close the order at our discretion.

International Shipping

At this time, Tablevex ships exclusively within the United States and does not offer international shipping to destinations outside the U.S., including U.S. territories such as Puerto Rico, Guam, the U.S. Virgin Islands, or American Samoa. We also do not currently ship to international military addresses (APO/FPO/DPO addresses outside the continental U.S. may be supported; please contact us to confirm availability).

We are continually evaluating opportunities to expand our shipping capabilities. If international shipping becomes available in the future, we will update this Shipping Policy and announce the change on our website. Customers interested in international shipping are encouraged to check back periodically or contact us at content@tablevex.shop for updates.

Customs, Duties, and Taxes (if applicable)

As Tablevex currently ships only within the United States, customers are not subject to international customs duties, import taxes, or brokerage fees. All applicable sales taxes will be calculated and collected at checkout in accordance with the tax laws of the destination state and local jurisdiction, as required by U.S. federal and state law.

Should international shipping become available in the future, customers outside the United States may be responsible for paying customs duties, import taxes, VAT, or other fees imposed by their country's customs authority. Such fees are the sole responsibility of the customer and are not included in the product price or shipping cost. We will provide additional information regarding international duties and taxes if and when international shipping is introduced.

Order Tracking and Delivery Confirmation

Most shipments include tracking and delivery confirmation as standard features provided by our carriers. Delivery confirmation typically indicates that a package has been delivered to the address on file, and may include details such as the date, time, and location of delivery (e.g., "front porch," "mailbox"). In some cases, carriers may also provide photographic proof of delivery.

If you have concerns about the delivery confirmation or believe a package was marked delivered in error, please contact the carrier directly using the tracking number provided, or reach out to Tablevex at content@tablevex.shop for assistance. We will work with the carrier to investigate discrepancies and locate your package.

Contact Us for Shipping Questions

If you have questions, concerns, or require assistance regarding shipping, delivery, tracking, or any other aspect of your order's shipment, please do not hesitate to contact Tablevex. Our customer support team is here to help and will respond to your inquiry as quickly as possible.